Handmade Leather Studded Puppy Collar

1. How do I choose the right product for me?

We provide detailed product descriptions and images to help you make an informed decision. If you need further assistance, our customer support team is available to help answer any questions you may have.

2. What shipping carriers do you use?

We use a variety of shipping carriers, including USPS, UPS, FedEx, and DHL, to ensure the most efficient delivery service for your location.

3. How long will it take for my order to arrive?

Estimated Delivery Times by Country/Region:

Please note that the delivery times provided below are estimates and may vary depending on the destination, carrier, and other factors beyond our control.

a. United States: Standard Shipping: 7-14 business days
b. Canada: Standard Shipping: 7-14 business days
c. Europe: Standard Shipping: 10-18 business days
d. Asia: Standard Shipping: 10-18 business days
e. Australia/New Zealand: Standard Shipping: 10-15 business days
f. Other Countries/Regions: Please contact our Customer Support team at service@whitesock.com for estimated delivery times to other countries or regions.

4.How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shop or the carrier's website.

5. What if my package is lost or damaged?

If your package is lost or damaged, please contact our customer support team as soon as possible. We will work with you to resolve the issue and ensure you receive your order.

6. Do you offer free shipping?

We offer free shipping on orders over $39. For orders under this amount, a flat rate of $3 will be applied at checkout.

1. How do I choose the right product for me?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

2. Are the products safe and high-quality?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

3. Can I customize my order?

Some of our products offer customization options, such as color, size, or personalization.

If customization is available for a specific product, you will find the relevant options on the product page.

4. Are the product images accurate?

We strive to provide accurate and up-to-date product images.

However, please note that there may be slight variations in color or appearance due to factors such as screen resolution or lighting conditions.

5. How do I care for my product?

Each product comes with care instructions, either on the product page or included in the packaging.

Following these guidelines will help ensure the longevity and optimal performance of your product.

1. What is your return policy?

We understand that buying products online can be stressful. To help ease this pressure, we offer a full 30-day refund guarantee policy for all orders. In addition, we provide:

• 24/7 customer support via email
• Tracking number for every order
• 100% SSL safe secure checkout

2. How do I initiate a return or exchange?

ALL ITEMS BEING RETURNED MUST BE PRE-APPROVED. PLEASE CONTACT CUSTOMER SERVICE FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA).How to arrange for a return/ exchange: Please contact Customer Service at e-mail us at service@whitesockshop.com so we may provide you with an RMA number. If emailing us, please be sure to include your order number, full name, and reason for requesting an RMA.

All returns must include their original packaging, paperwork, manuals, and accessories. Incomplete returns may result in the package being returned to you. Items being returned should be sent with either a trackable shipping method or one that provides confirmation of delivery. Please be sure to write your RMA number outside your package. Conditions: Due to the nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.). Once these types of items leave our warehouse they are considered used and unsaleable. Returns or exchanges of these types of items will only be accepted in the case of a damaged or defective product. Please be sure to inspect your items upon receipt.

3. Who pays for return shipping?

In case of a damaged or defective product, we will cover the return shipping costs. However, if the return is due to a change of mind or dissatisfaction with the product, the customer will be responsible for the return shipping costs.

4. How long does it take to process a return or exchange?

Once we receive the returned item, please allow up to 7 business days for us to inspect and process the return or exchange. Refunds will be issued to the original payment method, and you will be notified via email once your return has been processed.

5. Can I return or exchange sale items?

All sale items are considered final sale and are not eligible for return or exchange unless the item is damaged or defective upon arrival.